Return & Refund Policy

1. Return eligibility

You may request a return within 14 days after the order is delivered. To qualify, the product must meet all of the following conditions:

• The cylinder is unused, unopened, and has not been connected to any system or equipment.
• The original factory seal, valve protection, labels, and packaging remain intact.
• The product is in the same condition in which it was received.
• You can provide the order number or another valid proof of purchase from RefriVex.
• RefriVex has approved the return in writing before the item is shipped.

Items that cannot be returned

• Opened, used, connected, discharged, partially discharged, altered, or refilled cylinders.
• Products with broken seals, missing labels, damaged valves, or missing original packaging.
• Products damaged after delivery because of improper storage, handling, installation, or transportation by the customer.
• Items sent back without prior written return authorization and shipping instructions.

2. How to start a return

To request a return, email support@refrivex.com within the 14-day return window. Include:

• Your full name and order number.
• The product you wish to return and the reason for the request.
• Clear photographs of the cylinder, factory seal, valve, labels, packaging, and shipping box.
• Photographs of any damage if the product arrived damaged.

If the return is approved, we will provide written authorization and the applicable packing and shipping instructions. Approval of a return request does not guarantee a refund; the returned product must pass inspection.

3. Damaged, defective, or incorrect orders

Please inspect your shipment as soon as it arrives. If the product is damaged, defective, leaking, or different from what you ordered, do not use or connect it. Contact us promptly at support@refrivex.com with your order number and clear photographs of the product and all packaging.

After reviewing the claim, RefriVex may arrange an eligible replacement, return, or refund. When the issue is confirmed to have resulted from our error or occurred before delivery, RefriVex will cover the authorized return-shipping cost.

4. Return shipping

For approved returns that are not caused by a RefriVex error or confirmed delivery damage, the customer is responsible for the authorized return-shipping cost. RefriVex covers authorized return shipping for confirmed damaged, defective, or incorrect items.

There is no restocking fee for an eligible return. Any unauthorized shipping charges, special handling costs caused by customer action, or loss resulting from failure to follow our written instructions may be deducted from the refund where permitted by law.

Do not send a product to our business address unless our support team specifically identifies that address in the written return instructions. RefriVex is not responsible for unauthorized returns or products sent to an incorrect location.

5. Refunds

Once an authorized return is received, we will inspect the product and notify you whether the refund is approved or declined. If approved, the eligible amount will be refunded to the original payment method.

Financial institutions and payment providers control when a completed refund appears in your account, so posting times may vary. If RefriVex confirms that a refund has been issued but it does not appear after a reasonable period, please contact your bank or payment provider first and then contact us for assistance.

Original expedited shipping charges, if any, are non-refundable unless the return results from our error or the product was confirmed damaged or defective before delivery.

6. Order changes and cancellations

If you need to change or cancel an order, contact support@refrivex.com as soon as possible. We will try to help, but cancellation is not guaranteed after an order has entered processing, been packed, or shipped.

If the order has already shipped, any approved return will be handled under this Return & Refund Policy.

7. Your legal rights

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law. If a provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply.

8. Contact information

Questions about a return or refund can be sent to:

RefriVex
Email: support@refrivex.com
Business address: 7000 NW 46th Street, Miami, FL 33166, United States

This business address is not automatically an authorized return destination. Always contact us and receive written return instructions before sending a product.