Privacy Policy

1. Scope of this policy

This policy applies to personal information processed by RefriVex through refrivex.com, our Shopify-powered online store, customer-support communications, and related services that link to this policy.

For purposes of applicable privacy laws, RefriVex is generally the business or controller responsible for personal information collected through our store. Shopify and other providers may also process information under their own privacy policies and legal responsibilities.

2. Personal information we collect

The information we collect depends on how you interact with RefriVex.

Sources of information

We collect information directly from you, automatically from your browser or device, and from service providers involved in payments, fraud prevention, fulfillment, shipping, analytics, or store operation.

3. How we use personal information

We may use personal information to:

• Process payments, confirm orders, fulfill purchases, arrange shipping, provide tracking, and handle returns or refunds.
• Create and manage customer accounts when those features are used.
• Answer questions, provide support, investigate complaints, and communicate about orders or policy updates.
• Verify transactions, detect or prevent fraud, misuse, security incidents, and other harmful activity.
• Operate, maintain, measure, troubleshoot, and improve our website, products, services, and customer experience.
• Comply with legal, tax, accounting, regulatory, safety, and recordkeeping obligations.
• Establish, exercise, or defend legal claims and enforce our terms and policies.
• Display or measure advertising where permitted and where the related tools are enabled.

4. How we disclose personal information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Shopify, which hosts our online store, checkout, and related commerce services.
• Payment providers and financial institutions that authorize and process transactions.
• Shipping, fulfillment, and logistics providers that deliver orders and provide tracking.
• Service providers supporting hosting, communications, customer service, fraud prevention, security, analytics, and technical operations.
• Advertising or analytics partners when their cookies, pixels, or similar technologies are enabled and permitted.
• Professional advisers and authorities when needed for legal compliance, audits, claims, fraud prevention, safety, or protection of rights.
• A successor or transaction participant in connection with a merger, financing, restructuring, sale, or transfer of all or part of the business, subject to applicable law.

We do not sell personal information to third parties for money. Some privacy laws may define certain disclosures for targeted advertising as a “sale,” “sharing,” or targeted advertising even when no money is exchanged. Where applicable, you may request to opt out as described below.

5. Cookies and similar technologies

Our Shopify store uses cookies, pixels, tags, local storage, and similar technologies. These technologies may support:

• Strictly necessary functions: checkout, cart contents, account access, security, fraud prevention, and site operation.
• Preferences: remembering selections and improving how the website is displayed.
• Analytics and performance: understanding visits, traffic, errors, and how customers use the store.
• Advertising: measuring campaigns or showing relevant advertising when those tools are enabled and permitted.

You can control cookies through your browser settings and, where displayed, through our cookie or privacy-preference tool. Blocking necessary cookies may prevent parts of the store or checkout from working correctly.

6. Advertising and marketing communications

RefriVex does not currently use customer personal information to send promotional email or SMS marketing messages. We may still send non-promotional communications necessary to complete a transaction, such as order confirmations, shipping updates, security notices, and responses to support requests.

If promotional email or SMS marketing is introduced in the future, we will provide any notices, consent choices, and opt-out methods required by applicable law.

If advertising or measurement tools are enabled on our store, those tools may collect device, cookie, and website-interaction information to measure campaigns or support advertising. Depending on your state, you may have the right to opt out of targeted advertising or disclosures treated as a sale or sharing.

7. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to:

You may also have the right to opt out of targeted advertising or certain profiling, or to limit certain uses of sensitive personal information. RefriVex will not unlawfully discriminate against you for exercising a privacy right.

How to submit a request

Email support@refrivex.com with the subject line “Privacy Request.” Describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification. If applicable law provides a right to appeal our decision, reply to our decision email and state that you are requesting an appeal.

8. Data retention and security

We retain personal information for as long as reasonably necessary to provide orders and support, maintain business and transaction records, comply with tax, accounting, legal, safety, and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the type of information and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure. Please protect your account credentials and contact us if you believe your interaction with RefriVex is no longer secure.

9. Children’s privacy

Our store is intended for adults and professional purchasers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@refrivex.com so we can review and delete it where appropriate.

10. Changes to this Privacy Policy

We may update this policy to reflect changes to our services, technology, legal obligations, or privacy practices. The revised policy will be posted on this page with a new “Last updated” date. If required by law, we will provide additional notice of material changes.

11. Contact us

For questions, complaints, or privacy requests, contact:

RefriVex
Email: support@refrivex.com
Address: 7000 NW 46th Street, Miami, FL 33166, United States